Shipping & Returns

Holiday Orders: As of December 10, 2020 we can no longer promise timely deliveries. We encourage you to place your orders, but please take into consideration the number of orders we’re receiving, along with the packages Canada Post are delivering as well. Thank you for your support.

COVID-19 Update: We will continue to create pieces in our home and take sanitation measures before creating and packaging orders.

Some items are already created and waiting to be shipped out. However, there are some pieces that are made to order. We anticipate a turnaround time of 7-10 business days to create and ship your order.

As per usual, we will be offering free local porch pick up in St. Catharines when possible, and $10 flat rate shipping across Canada.

Because we're as small business, we're unable to offer refunds at this time. All items are final sale, unless they arrive with a visible defect. In this case, we will replace your item, but shipping must be paid.

Should your item arrive with a visible defect, please contact us at sales@thepourproject.com to discuss options, as we want you to be pleased with your order.  

If we're offering local pick up at the time, please wait for your confirmation message with pick up instructions (check your junk folder/Instagram DMs). You will receive specific instructions regarding our pick up location.